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FAST SHIPPING

The order will be delivered to Aras Cargo within 3 business days at the latest.
The tracking number will be sent to you by email.
If you registered as a member and placed an order, from your account page,
You can see your tracking number.

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Using your tracking number sent by e-mail,
 You can inquire about the latest status of your cargo.

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What are the steps to be taken when the cargo company cannot find the recipient at his address?

When they cannot find the buyer at the address, they leave the "Delivery Notification Note from the Address " stating that he can pick it up from the branch within 3 days.

If you wish, we can also deliver your shipment to another person you want it to be delivered to. After this person's identity information is checked for signature The cargo company will deliver it. Cargoes that are not received by the buyer or the authorized person whom the buyer wants to be delivered within 3 days will be returned to basmatik.com. In this case, basmatik.com will pay the return cost.

If there is no mistake on the part of the cargo company and it is returned because they cannot find you at home, your cargo will be sent to you again with payment.

Can I check my cargo during delivery?

You can check your cargo by opening it after receiving the signature from the courier. Unless there is a visible problem with the cargo packaging, the cargo cannot be opened without receiving it. After receiving your cargo against signature, you can check its contents accompanied by the courier, and in case of any damage, you can initiate the necessary legal proceedings by keeping a "cargo status determination report".

How many days does it take to deliver my cargo?

Your cargo is delivered in an average of 2 days for distances between 0-600 km, and in an average of 3 days for distances of 600 km and above. Operationally, locations or settlements outside standard service areas where deliveries are made on certain days of the week are defined as mobile areas. In this context , delivery times to mobile areas may vary. Click to see the mobile domain list.
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