How will your order reach you?

FAST SHIPPING

The order will be handed over to Aras Kargo within a maximum of 3 business days.
The tracking number will be sent to you via email.

If you have registered and placed an order, you can access it from your My Account page.
You can view your tracking number.

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Using the tracking number sent to you via email,
You can check the latest status of your shipment.

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What should be done if the shipping company cannot find the recipient at the address?

If they cannot find the recipient at the address, they leave a "Delivery Notification Note " stating that they can pick it up from the branch within 3 days.

If you wish, we can also deliver your shipment to another person of your choosing. This will happen after their identity information is verified. in exchange for a signature The shipping company will deliver the package. Packages not collected by the recipient or an authorized person designated by the recipient within 3 days will be returned to basmatik.com. In this case, basmatik.com will pay the return shipping costs.

If the shipping company is not at fault and the package is returned because they couldn't find you at home, your package will be resent to you at your own expense.

Can I check my package when I receive it?

You can open and inspect your package after receiving it from the courier against your signature. Packages cannot be opened before delivery unless there is a visible problem with the packaging. After receiving your package against your signature, you can check its contents in the presence of the courier and, in case of any damage, have a "package damage report" prepared to initiate the necessary legal procedures.

How many days does it take you to deliver my package?

Your shipment is delivered within an average of 2 days for distances between 0-600 km, and within an average of 3 days for distances of 600 km and above. Areas or settlements outside of our standard service areas, where deliveries are made on specific days of the week, are defined as mobile delivery areas. Delivery times to these mobile areas may vary. Click here to see the list of mobile delivery areas.